Knowledge Management-Enabling Technologies: A Supplementary Classification

Abstract

Scientific and technological developments in informatics enable intensive transformation of data into valuable information. Enriched with context, information may be turned into knowledge, allowing organizations to optimize their processes and profile themselves as learning knowledge organizations. Several classifications of knowledge and knowledge management are available in scientific literature and research publications. In this paper the implementation and application of information and communication technology in knowledge management is being assessed from the perspective of synchrony and mutual interaction among collaborating parties. Following the PRISMA scheme, a systematic review procedure using Scopus and Web of Science databases was conducted. Obtained manuscripts underwent manual content analysis. The outcome of this analysis represents the classification of widespread ICTs into diverse categories based on extensive literature research. It specifies an original type of classification by connecting intertwined synchronicity and interaction as the main classification criteria, and it provides examples of commonly used ICTs in business practice. The introduced classification aims to deepen the comprehension of ICTs, which may lead to improved efficiency and/or eligibility of technological implementations and applications of knowledge management based on the undeniably enormous benefits of the use of ICTs in processing of business operations. Copyright © 2020 by the author(s).