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Quality Management in the Customer Service Process

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dc.conference.date2018
dc.conference.part2
dc.conference.proceedingstitleProceedings of the international scientific conference Hradec Economic Days 2018 part II.
dc.conference.titleHradec Economic Days 2018
dc.contributor.authorMarczewska-Kuźma, Roma
dc.contributor.authorKowalski, Arkadiusz
dc.contributor.authorZubr, Václav
dc.contributor.editorMarešová, Petra
dc.contributor.editorJedlicka, Pavel
dc.contributor.editorSoukal, Ivan
dc.date.accessioned2020-09-08T13:26:14Z
dc.date.available2020-09-08T13:26:14Z
dc.date.issued2018
dc.format.epage18
dc.format.spage9
dc.identifier.doi10.36689/uhk/hed/2018-02-001
dc.identifier.isbn978-80-7435-701-5
dc.identifier.issn2464-6067
dc.identifier.urihttp://hdl.handle.net/20.500.12603/421
dc.publisherUniversity of Hradec Kralove
dc.relation.ispartofseriesHradec Economic Days;8
dc.relation.volume8
dc.rights.accessOpen Access
dc.rights.licenseCC BY
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.titleQuality Management in the Customer Service Process

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HED - Hradec Economic Days 2018