MAPPING CHALLENGES, STRATEGIS, AND PREPAREDNESS NEEDS OF ESSENTIAL SERVICES DURING THE COVID-19 PANDEMIC AND FUTURE VIRAL SERVICES

Abstract

This study is based on a detailed analysis of the challenges faced by various social services in the Czech Republic during the COVID-19 pandemic. The study took into account a combination of several different data sources and included an analysis of recommendations issued during the pandemic, data from preliminary research conducted among social service providers, a questionnaire survey, and two-phase qualitative focus group interviews. Data on residential, outpatient, and field social services in the Czech Republic were collected. The main objective of the research was to map the difficulties these services faced, their working strategies and responses during the pandemic, and their requirements for possible future crises caused by viral diseases. Based on the results of the study, we proposed a number of recommendations regarding the approach of social service providers in the event that a similar situation was to recur in the future.