Organisational communication satisfaction and job satisfaction in Chinese enterprises: The mediating role of organisational commitment

Abstract

With ongoing technological advancements, the dynamics of organizational communication and employee job satisfaction have become increasingly complex, presenting significant challenges for modern organizations. This study emphasizes these relationships, mediated by organizational commitment. Four hundred and seventeen (417) participants from Guangzhou, China, were chosen for this study. The results were examined and extensively discussed using Hayes’ mediation model in SPSS. A positive and significant relationship was found between all three organizational communication satisfaction factors (relational, informational, and informational-relational communication), organizational commitment, and job satisfaction, determined by the total and direct effect. The study's findings also reported a mediating role of organizational commitment in the relationship between job satisfaction and organizational communication satisfaction, as determined by the standardized indirect effect. The significance of this study is rooted in the exploration of the proposed relationship and validation of the suggested model. Hence, employers must focus on and strengthen internal communication to cultivate a sense of belonging to the organization, which reinforces commitment and increases overall job satisfaction. Finally, this finding presents new opportunities for future researchers in this field and adds to the body of knowledge by identifying the variables that influence job satisfaction in the context of China. © 2026 AESS Publications. All Rights Reserved.