Quality Management in the Customer Service Process

Marczewska-Kuźma, Roma; Kowalski, Arkadiusz; Zubr, Václav

dc.rights.license	CC BY
dc.contributor.author	Marczewska-Kuźma, Roma
dc.contributor.author	Kowalski, Arkadiusz
dc.contributor.author	Zubr, Václav
dc.contributor.editor	Marešová, Petra
dc.contributor.editor	Jedlicka, Pavel
dc.contributor.editor	Soukal, Ivan
dc.date.accessioned	2020-09-08T13:26:14Z
dc.date.available	2020-09-08T13:26:14Z
dc.date.issued	2018
dc.identifier.isbn	978-80-7435-701-5
dc.identifier.issn	2464-6067
dc.identifier.uri	http://hdl.handle.net/20.500.12603/421
dc.publisher	University of Hradec Kralove
dc.relation.ispartofseries	Hradec Economic Days;8
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
dc.title	Quality Management in the Customer Service Process
dc.identifier.doi	10.36689/uhk/hed/2018-02-001
dc.conference.date	2018
dc.conference.part	2
dc.conference.proceedingstitle	Proceedings of the international scientific conference Hradec Economic Days 2018 part II.
dc.conference.title	Hradec Economic Days 2018
dc.format.epage	18
dc.format.spage	9
dc.relation.volume	8
dc.rights.access	Open Access